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Online Help

Your Account

Create an Account

An online shopping account offers you a safe, easy, and fast way to order. It also makes it easier for you to track your order and receive emails about your order status.

How do I create an online account?

You can create an online account in one of two ways:

  • Click on the "My Account" link located on the top of each page and sign in under the "New Customers" section.


  • Enter your email address and password on the "Thank You For Your Order" page during Checkout when you place an order.

Note: Your Shopping Account and your Baby Registry Account are two separate accounts. For instructions on how to create a Baby Registry account please click here.

Shopping Account Benefits
Here are some of the benefits of having an online account with Toys"R"Us and Babies"R"Us:

  • Order Status - Receive important information regarding the status of your order, and track your order up to the moment it arrives.
  • Faster Checkout - Your billing and shipping information will be readily available to make quick purchases.

Manage Your Account

You can change your account information online at any time. Simply click "My Account" at the top of any page and sign in with your email address and password.

Forgot Your Password

If you have forgotten your password, you can get a new one by clicking here.

Changing Your Password

To change the password associated with your account, click on the "My Account" link that is located on the top of each page. Sign in to your account and click on the "(update)" link next to Password under the "Personal Information" header. You will be brought to a page where you can change your password.

Changing Your Email Address

To change the email address associated with your account:

  1. Click on the "My Account" link located on the top of each page.
  2. Sign in to your account (using your current email address) and click on the "(update)" link next to your email address under the Personal Information header. You will be brought to a page where you can make changes to your email address.

Shipping & Billing Addresses

Where are my shipping and billing addresses?

Within Your Account we store your shipping and billing addresses under the Account Features heading. We store these addresses to make the checkout process easier and reduce the amount of information you need to enter.